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Welcome to Harris Memorial Surgery

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COVID-19 changes at Harris Memorial Surgery

(Updated 5th September 2020)

We are doing our best to get activity back to normal but we still need to follow social distancing guidelines to keep us all safe.

The following restrictions still apply:

  • All people entering our surgeries are required to wear face masks unless exceptional circumstances apply.
  • Patients should enter the surgery alone, but may be accompanied by a single carer or parent.
  • We check the temperature of everyone entering our premises
  • People with symptoms suspicious of active COVID-19 infection will not be allowed into the building
  • All GP appointments are initially over the telephone. They may be followed up by a face-to-face appointment, home visit or video consultation if appropriate.
  • Patients who must be seen face-to-face by a nurse or doctor and have symptoms that mean we cannot entirely exclude COVID-19 will be seen in our “hot zone” at Harris Memorial Surgery.
  • Please come to the surgery front door to let us know you have arrived and then wait in your car or outside where indicated until called in.
  • To better protect patients from the elements we will soon be re-opening the waiting room in Illogan. Seating will be limited due to social distancing measures.

 

COVID-19 limitations to hospital services

(Updated 5th September 2020)

Unfortunately access to many hospital and mental health services continues to remain limited due to COVID-19 restrictions.

We entirely appreciate how frustrating it can be to be affected by these limitations, particularly if you have been waiting for an appointment since before the lock-down.

We will do our best to support you while you are waiting for your surgery or specialist care, but our power to hurry things up is limited.

Your patience and tolerance during these challenging times will be very much appreciated.

Dispensing:

If you are a dispensing patient having trouble collecting medicines from our surgery then we may be able to deliver the medicines to your door. Please ask.


ABOUT US

We have two surgeries, Harris Memorial Surgery in Illogan and Lanner Surgery. Our practice area is from east of Hayle, west to Mount Hawke and Perranwell and south to Leedstown and Stithians. Our team includes four regular doctors, a nurse practitioner, an eldercare matron and a team of nurses and healthcare assistants. They are supported by our practice manager Debbie Holborn and a team of experienced administrative and dispensing staff.

We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes, coronary heart disease and asthma sufferers and for patients needing minor surgery. We also offer an on-site dispensing service for entitled patients at both our practices.

We aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff wear a name badge and identify themselves on the telephone.  This website is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates.

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Information for patients with disabilities:

"disAbility Cornwall and Isles of Scilly" has asked us to inform our patients that the DIAL advice line is open 9am to 5pm, Monday to Friday to anyone.  Should you require any information, advice or be feeling a little isolated and in need of a chat, or perhaps in need of practical support such as shopping or collecting medication, we will endeavour to help.  Our friendly and professional advisers are here to help and they will source the support you need.

Telephone : 01736 759500

Email : advice@dialcornwall.org.uk

Summary Care Record

This practice uses the Summary Care Record. A Summary Care Record is an electronic record, which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

More information on the Summary Care Record can be seen at: http://www.nhscarerecords.nhs.uk

 

(Site updated 06/09/2020)
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