We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have a patient representation group so that you can have your say. This group meet on a regular basis to discuss what improvements can be made to the services we offer to you.

The membership of this group is aimed to be from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you would like to join this group, and feel you have something to offer, please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Harris Memorial Surgery

And

Lanner Surgery

Local Patient Participation Report

2013 to 2014

See report in Survey Reports

HARRIS MEMORIAL SURGERY

Action Plan Following Practice Surveys and Discussion with Patients

   Initial Plan

We decided initially to set up a virtual group but are no changing at the request of patients to regular meeting in the practice

How the group was set up

·         We have advertised by flyers in the surgery and on the website. 

·         Doctors, nurses and dispensers were asking people who they thought may be interested

Reaching agreement on priority issues. 

The information sources included the results of the Mori poll and we also ran an in-house survey. 

We have also listened to staff observations and listened to observations from patient’s attending the patient reference group meetings. 

Then following emails and on-line discussions the following plan has been developed:

1.       The availability of later appointments .  We briefed patients on the extended hours enhanced service but as a pilot we have increased the nurse of doctor appointment till 8.30pm one night pair week.

2.       Patients have asked about booking appointments on-line .  We already offer a service to book prescriptions on-line and will discuss this further with Microtest (the clinical system supplier

3        Improvements to Lanner Surgery .     Lanner Surgery is in needs of modernisation.  The practice has drawn up plans for improvements to Lanner including lift facilities.  This will be dependent on consultation with the Landlord and the NHS.  The practice is fully committed to providing a primary care service in Lanner village

The Future

We are going to move to having regular meetings.  It has been suggested that there is a quarterly meeting and at least once a year at Lanner

For further information please email our Executive Partner on robert.boyce@harrismemorial.cornwall.nhs/uk  or robert@boyce.tc